That's the bottom line for customer service.
We understand acute-care transcription
issues and how to solve them.
Of course your transcription documents must
be completed accurately and on time. So we put turnaround time (TAT)
and quality guarantees into every contract. But real customer service
means going beyond guarantees for accuracy and reliability.
You'll know your account manager, and a
live person will respond to your calls.
Your ProScript account manager is the same
person who manages your account installation. She’s directly
responsible for your satisfaction from day-one. If you have a problem,
a ProScript support staffer will respond to your call. If they
can’t resolve your problem, it gets escalated – to your
account manager and to the corporate collaboration and resolution
online site, which the ProScript CEO monitors.
The best document control and tracking
system in the industry gives superior visibility.
With our process control database (PCS), hospital staff can see exactly
where your documents are. In real time. Visibility into the system
means better control over the transcription process. Your staff spends
less time wondering where things are, and can more easily instruct
ProScript to redirect work if priorities change.